Terms & Conditions
Overseas guests must provide Passport ID & Credit card details on check-in if they incur any extra costs - eg extra guests, food items, day spa treatments, damages etc:
Minimum booking conditions is 2 nights
Midweek specials bookings is defined as Sun - Thurs nights.
Minimum booking conditions for long weekends is 3 nights
Minimum booking conditions for Easter and Christmas to New Year is 4 nights
If you need to cancel your booking & you booked via an online travel agent eg - Booking.com. Expedia, Agoda you need to cancel via them as they are your travel agent, we cannot change or amend the booking..
If you have booked direct with us it is much easier to cancel, change or amend your booking as we are in full control.
If you cancel more than 14 days in advance of your booking in writing - no fees are applied. If cancelled less than 14 days & received in writing 14 days prior to arrival, you will be liable for the entire payment. However, if we can re-book the said dates no penalty applies.(Note - All Christmas & Easter holiday bookings must be paid two weeks prior to arrival)
Check-in is anytime after 2pm and Check-out by 10am (unless by prior appointment)
Cleaning Policy.If the chalets left in excessively dirty state above normal cleaning you will be charged with the extra cleaning, e.g.: dirty dishes etc
The chalets are non-smoking but a smokers pot is provided on the patio area. If smoking is detected inside the chalets there is a $200 charge for cleaning the curtains, upholstery, carpets and air-conditioning filters
Gift Vouchers.Prepaid vouchers can be arranged for special occasions to a $ value.
Please note no departures or arrivals are allowed on Christmas Day or January 1st.
Travel Insurance.We suggest you look into travel insurance your holiday at Yelverton Brook especially if this is a long distance holiday to ensure your peace of mind, as travel plans and life can change quickly.
Payment Policy.All online bookings are paid in full. Telephone bookings to 08 97557579 we can accept a deposit of 1 x nights accommodation using your credit card & csv number. Please review your reservation for number of guests staying at Yelverton Brook. If you bring any extras you must advise owners & paid for them on arrival. Extra adult is $50 p/nt Child is $25 p/nt. Infant (under 1yr) is $10 p/nt which includes cot & highchair. We then will provide extra linen needed to suit your stay.